Privacy Statement.

Protecting the individual's privacy on the Internet is crucial to the future of Internet-based business and the move toward a true Internet economy. HEILER SOFTWARE has created this privacy statement to demonstrate our firm commitment to the individual's right to privacy. This policy outlines our personal information handling practices for this website.

This Privacy Statement covers this website and other sites that reference this Privacy Statement. Some HEILER SOFTWARE entities and/or sites may have their own, possibly different, privacy statements. We encourage you to read the privacy statements of each of the HEILER SOFTWARE websites you visit or review.

Global Privacy Fundamentals

Our privacy practices reflect current global principles and standards on handling personal information. These principles include notice of data use, choice of data use, data access, data integrity, security, onward transfer, and enforcement/oversight. We abide by the privacy laws in the countries where we do business.


When viewing this website, system-related data are being stored as described below. You can stop this storage at any time by informally sending an Email. If we decide to make changes to this Privacy Statement, we will post the changes on this site so that you will always know what information we collect, and how we use it. Your continued use of the Website and services provided indicates your acceptance of any changes to this Privacy Statement.

From time to time, as may be required by applicable law, we may also seek your explicit consent to process certain data and information collected on this website or volunteered by you.

Collection and Processing of Your Personal Data

To serve you better and understand your needs and interests, HEILER SOFTWARE collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable.

When you visit our web site, we may record your IP address and use cookies and other Internet technologies (referred to below as Automated Tools and Embedded Web Links) to gather general information about our visitors and their interests. The technologies used and the information collected are described in more detail below. 

We may further collect and process any information and data that you volunteer to us, e.g. when you register for events, subscribe to newsletters, participate in online surveys, discussion groups or forums.

Use and Purpose of Collected Personal Data

The information HEILER SOFTWARE collects to understand your needs and interests helps HEILER SOFTWARE deliver a consistent and personalized experience. We will use such information only as described in this Privacy Statement and/or in the way we specify at the time of collection. We will not subsequently change the way your personal data is used without your consent, as required by applicable law. Some of the ways we may use your personal data include, but are not limited to:

  • To process your orders and deliver the products and services that you have ordered; 
  • To keep you up to date on the latest product announcements, software updates, software upgrades, security patches, system enhancements, special offers, and other information. This may occasionally include information from other technology companies or business partners about products and services that can add value to your HEILER SOFTWARE products; 
  • To tailor information about our products and services to your individual interests. For example, during a visit to our site, it allows us to provide you with specific information on products and services that may be of interest; 
  • To provide the ability to create personal profile areas and view protected content; 
  • In order to ensure and control the quality of the information and experience you have during chat sessions with HEILER SOFTWARE by educating our personnel to effectively answer your questions; 
  • To provide the ability to contact you, and provide you with shipping and billing information, and to provide customer feedback and support; 
  • To provide contests, sweepstakes or other marketing or promotional activities on the or affiliate websites. Personal data may be collected to administer those programs; 
  • To conduct questionnaires and surveys in order to provide better products and services to our customers and end users. Your completion of any questionnaires is voluntary; 
  • To support recruitment inquiries; and 
  • To meet contractual obligations.

IP Addresses

In order to continue to improve our products, online content and services, and to ensure that they meet customer requirements, we record statistical data on user patterns; in such cases, personal data is recorded and, where necessary, forwarded either anonymously or not at all in compliance with data protection regulations. Specific user details are not recorded. For this purpose, we use Wiredminds AG ( solutions and technologies. Visitors to our websites can object to the future recording and storing of this data at any time. To sign off click at

HEILER SOFTWARE will only gather information related to your visit to the HEILER SOFTWARE site. We do not track or collect personal information from your visits to companies or entities outside the HEILER SOFTWARE Group of companies.

Automated Tools

In addition to the information you provide, HEILER SOFTWARE may also collect information during your visit to an HEILER SOFTWARE website through automated tools, which include Web beacons, one-pixel gifs, clear gifs, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at an HEILER SOFTWARE website. Using these tools, HEILER SOFTWARE is able to better design our website by confirming receipt of e-mails that the recipient consented to receive, tracking other information such as pages visited on the HEILER SOFTWARE site and whether or not the recipient registers for an event offered by HEILER SOFTWARE and certain other aggregate data that is not related to a particular individual. 

Embedded Web Links

Emails from HEILER SOFTWARE often use links designed to lead you to a relevant area on the Web, after redirection through HEILER SOFTWARE's servers. The redirection system allows HEILER SOFTWARE to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives.

In emails, such links may also allow HEILER SOFTWARE to determine if you have clicked on a link in the email, and the information about this interaction may be connected to your personal identity. If you do not want HEILER SOFTWARE to collect information about the links you clicked, you can simply choose not to click on the links in an e-mail that HEILER SOFTWARE sends you.


A cookie is a small file that is stored on the hard drive of your computer ready for future access when you return to our Site. We use cookies to deliver web content specific to you and to keep track of your online order activity. Cookies cannot pass viruses, harm your computer or pass on private information such as an email address without the computer user's intervention. Cookies contain session identification numbers that allow our systems to recall previous sessions for authentication efforts and assemble information from our gathered data. You can configure your computer's browser to alert you when a site is attempting to send you a cookie and allow you to accept or refuse the cookie.

HEILER SOFTWARE indicates that some of these cookies from HEILER SOFTWARE server are transferred to your system, thereby so-called "session cookies". "Session cookies" are distinguished to be deleted from your hard drive automatically. Of course you can choose to decline cookies at any time if your browser permits. You can set your internet browser so that it will not allow cookies to be stored on your device. This may reduce functionality of the website and may mean that certain features or content will not be available to you. Further information on how to prevent cookies from being stored on your device can be found on under the 'manage cookies' section. Alternatively, you can access further information by going to the help menu within your internet browser.

Google Analytics

HEILER SOFTWARE uses Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043 USA - hereinafter "Google". Google Analytics also uses "cookies". The information generated by the cookie about your usage of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your usage of the website, compiling reports on website activity for website operators and providing other with website and internet related services. Google may also transfer this information to third parties unless required by law, or where such third parties process these data on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, HEILER SOFTWARE points out, however, that in this case you may not be able to use all features of this website. To opt out of being tracked by Google Analytics across all websites visit By using this website you agree to the processing of data about you by Google in the manner described and for the aforementioned purpose.


For the purpose of including videos, HEILER SOFTWARE uses on this and all other websites that link to this Privacy Statement the video platform YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA -. hereinafter "YouTube".

Purpose and scope of data collection and the further processing and use of data by YouTube, as well as your rights and ways to protect your privacy, please refer to the Privacy Statement of YouTube in its current form:


HEILER SOFTWARE used on this and all other websites that link to this Privacy Statement, Social Plugins - hereinafter "Plugins" - the social network, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA - hereinafter "Facebook". The plugins are identified by a Facebook logo or the addendum "Facebook Social Plugin".

When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and incorporated in the website. We therefore have no influence on the amount of data collected by Facebook by using the plugin and inform you according to our state of knowledge:

By integrating the plugin Facebook receives the information that you have accessed the corresponding page of our website. Whether you are logged on to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example, press the Like button or leave a comment, the corresponding information is transmitted from your browser directly to Facebook and stored there. Whether you are not a member of Facebook, there is still the possibility that Facebook gets your IP address to store.

For the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your rights and ways to protect your privacy, please refer to the Privacy Statement of Facebook in its current form: explanation.php.

If you do not want Facebook to collect information about you on our website, you should log off in Facebook before you visit our website.
It is also possible to block Facebook social plugins with add-ons for your browser, for example the "Facebook Blocker".

Xing, LinkedIn, Twitter

HEILER SOFTWARE is using on this and all other websites that link to this Privacy Statement, the plugins of the following social networks listed below:

  •, operated by Xing AG, Gänsemarktstr. 43, 20354 Hamburg, hereinafter “Xing". The plugins are marked with a Xing logo.
  •, operated by the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043 USA - hereinafter ”linkedin". The plugins are marked with a Linkedin logo.
  •, operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco CA 94107, USA hereinafter "Twitter". The plugins are marked with a Twitter logo or the addendum “Twitter Social Plugin".

When you visit a page of our website, which has integrated such a plugin, your browser establishes a direct connection to the servers of the respective social network Xing / LinkedIn / Twitter. The content of the plugins is transferred directly to your browser by Xing / LinkedIn / Twitter and from that incorporated in the website. We therefore have no influence on the amount of data collected by Xing / LinkedIn / Twitter using the plugin so we inform you according to our state of knowledge:

Through the embedded plugins Xing / LinkedIn / Twitter receive the information that you have accessed the corresponding page of our website. If you are logged on simultaneously at Xing / LinkedIn / Twitter, these websites can assign your visit to their accounts. If you interact with the plugins, for example by pressing the "Like" button or leaving a comment, the corresponding information is transmitted and stored from your browser directly to Twitter / LinkedIn / Twitter. If you are not a member of Xing / LinkedIn / Twitter, there is still the possibility that Xing / LinkedIn / Twitter gets your IP address to store.
For the purpose and scope of data collection and the further processing and use of data by Xing / LinkedIn / Twitter as well as your rights and ways to protect your privacy, please see the privacy notices on Twitter / LinkedIn / Twitter in its current form. To visit:

If you do not want Xing / LinkedIn / Twitter to collect information about you on our website, you should log off at Xing / LinkedIn / Twitter before you visit our website.

It is also possible to block the Xing / LinkedIn / Twitter plugins by using add-ons for your browser.

Google "+1"

HEILER SOFTWARE used on this and all other websites that link to this Privacy Statement, the "+1" – button of the social network Google + (Google Plus), operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA - hereinafter „Google". The button is recognizable by the characters "+1" on a white or colored background.

Each appeal on our website, which is provided with a "+1" button, this "+1" button, causes that the browser you are using will load and represent the visual representation of the "+1" button. This provides Google - server the information about the particular website of your interest on our website. We therefore have no influence on the amount of data collected by this Google button and inform you according to our state of knowledge:

By incorporating the "+1" button, Google receives the appropriate information which particular web page of our website you visit. If you press the "+1" - button while you are logged in on Google + (Google Plus), Google capture information about the recommended URL of you, your IP address and other browser-related information through your Google - Profile so that your +1 ""- can store your recommendation and make it available for the public. Your "+1" - recommendations may appear as note along with your name and profile photo in Google - services such as in search results or in your Google profile (as "+1" - tab in your Google - profile), or in other points are displayed on websites and advertisements.

For the purpose and scope of data collection and the further processing and use of data by Google as well as your rights and ways to protect your privacy, please see the Privacy Statement to the Google "+1" - button below:

Whether you are a Google Plus member and do not want Google to collect information about you through our website to link and store this information in your Google member data, you need to log off Google Plus before you visit our website.

E-mail Addresses

If you choose to give us your e-mail address, we will communicate with you via e-mail. We do not share your e-mail address with others outside the HEILER SOFTWARE Group of companies. You can choose not to receive any more e-mail at any time.

Depending on how your e-mail application is set up, information about you may be transmitted automatically when you send e-mail to HEILER SOFTWARE.

If you choose to register for third-party services, we may need to send some information from your registration to the service provider, possibly including your e-mail address.

Requests or Event Registration

Our site includes order forms that you fill out to request information, products, and services or register for events. These forms may collect your address data in order to use them in our business correspondence and communication.

Sharing Your Personal Data

As a global company, HEILER SOFTWARE operates a number of Web sites around the world. Any data and information that you volunteer or that is otherwise collected on one of our sites in any one country may be sent electronically to a server for one of these sites in another country. We safeguard your privacy interests around the world by ensuring that this HEILER SOFTWARE site adheres to our data protection principles described in this statement.

Companies in the HEILER SOFTWARE Group may use the information internationally in connection with processing your inquiries and orders, to help improve our products and services and for processing and storage. 

We may also share such information with business partners, service vendors, authorized third-party agents or contractors in order to provide a requested service or transaction, including processing orders, hosting websites, hosting event and seminar registration and providing customer support, or providing you with information on products and services that may be of interest to you.

We only provide these third parties with the minimum amount of personal data necessary to provide the services on our behalf, and the third parties are not permitted to use your personal data except for the limited purpose of completing the requested service.

We do not sell or rent your personal data to third parties for marketing purposes unless you have granted us permission to do so.

Please note that personal information provided to HEILER SOFTWARE may be subject to disclosure pursuant to judicial or other governmental subpoenas, warrants or orders. We may respond to these subpoenas, court orders, or legal process by disclosing your personal data and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims.

Circumstances may arise where, whether for strategic or other business reasons, HEILER SOFTWARE decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve, in accordance with applicable law, the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is HEILER SOFTWARE's practice to seek appropriate protection for information in these types of transactions. If all or part of the company is sold, merged or otherwise transferred to another entity, the personal information you have provided to us may be transferred as part of that transaction. However, we will take steps to ensure that your personal information is used in a manner consistent with the provisions of our Privacy Statement.

We may collect and possibly share personal data and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, intellectual property or copyright infringement, suspected fraud, situations involving potential threats to the physical safety of any person, violations of HEILER SOFTWARE's terms of use, or as otherwise required by law.

While visiting HEILER SOFTWARE's website you may be directed to content or functionality that is hosted by a third-party supplier, not on Most often, this is done to host special events, such as contests or seminars. When information is collected on behalf of HEILER SOFTWARE exclusively, the appropriate HEILER SOFTWARE entity's privacy statement will be referenced on the site and will govern how information is used. For other, non-HEILER SOFTWARE sites, the site's owner's privacy policy will be referenced. It is HEILER SOFTWARE's practice to require such suppliers and business partners to handle information in a manner consistent with HEILER SOFTWARE's privacy statement. 

Security of Your Personal Data

HEILER SOFTWARE is committed to protecting the personal data you share with us. HEILER SOFTWARE uses a combination of industry-standard security technologies, procedures, and organizational measures to help protect your personal data from unauthorized access, use or disclosure. No data transmission over the internet can be guaranteed to be 100% secure, however. Accordingly, despite the safeguards in place to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your personal information, we will undertake all commercially reasonable efforts to ensure its security on our systems. To secure the information we collect online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, we have established appropriate physical, electronic and management safeguards. To do so, HEILER SOFTWARE supports online security using secure server technology including state-of-the-art security arrangements and facilities on HEILER SOFTWARE sites to prevent abuse.

We bind our employees to observe your privacy and confidentiality rights.

Links to Other Sites

This site may contain links to other sites. HEILER SOFTWARE is not responsible for the privacy practices or the content of other websites outside the HEILER SOFTWARE Group of companies. If you click on a link and go to another site, you will be subject to that website’s privacy policy. If we conduct business with that website such that we need to exchange personally identifiable information, we will make sure that the business has a privacy policy just as protective as ours. We encourage you to read the posted privacy policy statement at any website before submitting any personal information at all.


We communicate with users who subscribe to our services on a regular basis via email, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law.  

HEILER SOFTWARE provides you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us such as emails or updates from us regarding new services and products offered on this website or if you do not want us to share your personal information with third parties. For the opt-out choice send an e-mail to

Data Retention

HEILER SOFTWARE will not retain your personal data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

Inquiries, Access and Updating Your Personal Data

HEILER SOFTWARE needs your help in keeping the personal data you have shared with us accurate and up to date. You may also make these updates or other changes by sending an email to

If you have any other questions about this privacy statement or if you wish to inspect the information we hold about you, please contact